Privacy Policy

Introduction

Vital-Health Global Limited ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use the Vitals101 App or correspond with us or otherwise use our services.

Data Controller

We are the data controller responsible for your personal data under this privacy policy. Our registered office is:

Information We Collect

When you contact us through the Website, download our Vitals101 App, correspond with us or otherwise use our services, we may collect and process the following data about you:

• Personal Information: Name, date of birth, contact details (email, phone number) and gender. If necessary, the name of the organization who provides you with access to our services (e.g. your employer, insurer, or membership group) and any access code, policy, or membership number you may have.
• Health Information: Medication history, blood pressure measurements, blood sugar measurements, weight measurements and consultation records when using our specialist healthcare services.
• Technical Data: IP address, device type, and app usage data.
• Payment Information: When purchasing paid services or subscriptions.
• Communication Data: Records of your communications with us, including queries, feedback, and complaints.

How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our services.
• To facilitate specialist consultations and third-party healthcare services.
• To process payments and manage subscriptions.
• To communicate with you, including sending service updates and support.
• To improve our app functionality and user experience.
• To comply with legal and regulatory obligations.

Legal Basis for Processing

We will only process your personal data when the law allows us to. The legal bases include:

• Consent: When you provide explicit consent for data collection and processing.
• Contractual Obligation: When data is required to fulfil our agreement with you.
• Legal Compliance: When we are required to comply with legal obligations.
• Legitimate Interests: For purposes such as app improvement and service efficiency.

Data Sharing

We may share your data with:

• Specialists and healthcare service providers for medical consultations.
• Payment processors to manage transactions.
• Regulatory bodies when required by law.
• Technical service providers for app maintenance and support.

We ensure that any third parties comply with UK GDPR standards for data protection.

Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. This includes secure servers, and access controls.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy and in accordance with legal obligations. Once data is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct or update inaccurate information.
• Request data deletion (where applicable).
• Object to data processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO).

Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to read their privacy policies.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes through the app or by email.

Contact Us

If you have any questions about this privacy policy or your data rights, please contact us at: